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Thursday
Jul142011

How to Fail at Assessing People

Assessment tools that help us assess our people’s strengths and weaknesses can be helpful. They help us gain valuable insights about the people we lead, work with and report to. Such insights can lead to better relationships, higher productivity and happier workplace. But when they are not used properly, they can lead to misunderstanding, frayed relationships and a demoralizing work environment.

In 15 years of working with businesses, I have witnessed many assessment initiatives, many of them quite successful but quite a few of them that were not so successful. The good news is that it’s not too difficult to spot, right at the beginning, which ones would succeed at getting the desired results, and which ones would fail.  Following are some ways in which assessment initiatives fail with some ideas on how to correct them.

1) Address only one or two of the human dimensions.

Human beings are fascinating creatures. They have many facets. One could argue that they have infinite number of facets. I believe that people are impossible to “figure out” with computer based tools. And yet, I also believe that such tools can be enormously helpful in effectively working with them.

As far as assessments are concerned, human development consists of three phases: 1) Nature, 2) Nurture and 3) Applied.

The Nature dimension addresses those traits that we are born with or genetically predisposed to at birth. The Nurture dimension addresses traits that are a result of our social and parental conditioning, most of which happens after birth through our formative years. The Applied dimension is what’s consciously developed by a person on her own volition.

Most assessments address only one of these three primary dimensions and do not tell a full story. In my observation, most assessments in the marketplace address only the first and the third dimensions, Nature and Applied, largely ignoring the second dimension, Nurture, which has tremendous impact on the behaviors of a person. Such fragmented assessments lead to improper labeling, poor judgements and incorrect use of people’s skills, gifts and talents.

Awayre’s assessment tools cover the full gamut of these three phases of human development. That way, you are assured that you are not using fragmented, incomplete or one- or two-dimensional data in assessing your people. Visit us at http://www.awayre.com for more information.

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